Return and Refund Policy

Return and Refund Policy

Effective Date: 1st January 2026

This Return and Refund Policy explains the conditions under which returns and refunds may be accepted for purchases made on vtechmart.net

1. Return Eligibility

Customers may request a return if:
  • The product received is defective
  • The product received is incorrect
  • The product was damaged during shipping
Return requests must be submitted within 7 days of receiving the order.

2. Return Conditions

To qualify for a return:
  • The item must be unused
  • The item must be returned in its original packaging
  • Proof of purchase must be provided
Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

Certain products may not be eligible for return, including:
  • Used products
  • Products damaged due to misuse
  • Items returned after the allowed return period

4. Refund Process

Once the returned item is received and inspected, customers will be notified about the status of their refund.
If approved, the refund will be processed through the original payment method.
Refund processing time may vary depending on payment providers and banks.

5. Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to a defective or incorrect product.

6. Contact for Returns

For return requests or assistance, please contact:
AL Anjana Trading LLC
Website: vtechmart.net
Email: alaptradingllc@gmail.com
WhatsApp: +84906613305