Return and Refund Policy
Effective Date: 1st January 2026
This Return and Refund Policy explains the conditions under which returns and refunds may be accepted for purchases made on vtechmart.net
As a B2B wholesale supplier, we deal in bulk quantities.
Returns are only accepted in the following cases:
Damaged goods during transit
Incorrect items delivered
Return Request:
Must be raised within 3 days of delivery with supporting images/videos.
Resolution:
Replacement of goods, or
Partial/full refund (depending on case)
Refunds are processed within 7–10 business days after approval.
1. Return Eligibility
Customers may request a return if:
- The product received is defective
- The product received is incorrect
- The product was damaged during shipping
Return requests must be submitted within 7 days of receiving the order.
2. Return Conditions
To qualify for a return:
- The item must be unused
- The item must be returned in its original packaging
- Proof of purchase must be provided
Returns that do not meet these conditions may not be accepted.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
- Used products
- Products damaged due to misuse
- Items returned after the allowed return period